Effective 6 July 2026
These general terms of service govern the use of PixelChat. Please read them before ordering.
These general terms of service (the “Terms”) govern the provision of PixelChat by PixelBrothers s.r.o., IČ 09835423, DIČ CZ09835423, se sídlem Kopanina 464/10, 155 00 Praha (the “provider”) to customers (the “customer”). Contact: info@pixelbrothers.cz. By ordering or using the service, the customer agrees to these Terms.
PixelChat is software provided as a service (SaaS): a chat widget for the customer’s website, an AI assistant (using the customer’s own API key), a knowledge base, proactive messaging, and an operator console. The service is available over the internet, with no installation required.
An account is required to use the service. The customer provides accurate information and is responsible for the security of their credentials and for all activity under their account. The account is non-transferable without the provider’s consent.
Prices follow the current price list on the website (Starter, Pro, Individual plans) and are shown excluding VAT; the provider is a VAT payer. The subscription can be paid monthly or annually (annual with 2 months free) and renews automatically for the next period unless cancelled in time. Invoices are issued electronically. Late payment may result in suspension of the service.
The provider may offer a non-binding free trial. After it ends, the service continues only upon ordering a paid plan.
The contract is concluded for the subscription period and renews. The customer may cancel the subscription effective at the end of the billing period. The provider may terminate the contract for a material breach of these Terms. Upon termination, access to the service ends; data can be exported or deleted on request (see Privacy Policy and the configured retention).
The customer uses the service in accordance with the law and must not misuse it — in particular for unlawful or harmful content, spam, circumventing security, or overloading the infrastructure. The customer is responsible for the content processed through the service and for their own AI keys (Anthropic, OpenAI, Google) and email account that they connect — including the costs and terms of those third parties.
The provider strives for high availability but does not guarantee uninterrupted, error-free operation. It may carry out necessary maintenance and updates; where possible, it will announce longer planned outages in advance.
The AI assistant generates replies automatically and may be inaccurate; the customer is responsible for checking and using them. The provider is not liable for indirect damages (lost profit, data loss, third-party outages), and its liability is, to the extent permitted by law, limited to the amount paid for the service in the last 12 months. Nothing in this article limits liability that cannot be excluded by law.
The processing of personal data is governed by a separate Privacy Policy. For the data of visitors to the customer’s website, the provider is the processor and the customer is the controller.
The PixelChat software, its brand, and the website content are the property of the provider. The customer receives a non-exclusive, non-transferable licence to use the service for the subscription period. The customer’s content and data remain theirs.
The provider may reasonably amend these Terms; it will inform the customer of changes (e.g. by email or in the console) with sufficient notice. By continuing to use the service after the changes take effect, the customer agrees to them.
These relations are governed by the law of the Czech Republic. Any disputes are resolved by the competent court in the Czech Republic. These Terms are effective from 6 July 2026. Contact: info@pixelbrothers.cz.
This document is an informative summary of the terms. For the exact, binding wording, contact info@pixelbrothers.cz.
